RIGHT OF RETURN & WITHDRAWAL:

In case you wish to return a product for any of the reasons mentioned below and for the best service, please contact the Company either by calling daily 09:30 to 14:00 at (+30) 2841 022898

In any case, for the return of the product to be possible, it must: 1. the product to be returned is in the condition it was received, i.e. it must be complete, undamaged, not used, not modified and its packaging be the one that normally accompanies the product including all labels/cards, necessary accompanying documents, instructions, etc., 2. the product to be returned must be accompanied by the relevant purchase documents (receipt, bill of lading, etc.).
After checking if the aforementioned conditions are not met the product will be returned to you at your own expense.

Products can be returned:
1. In all cases, in which due to the Company’s error (eg error in ordering, shipping, etc.) products that you did not order, which you received in good faith, were sent. The return of the unordered items must be made within five (5) days of their receipt, otherwise the Company is not obliged to carry out the original order again. If the return/replacement is due to a proven mistake by the Company, the costs of sending the new product or refunding your money are borne by the Company.

ii. In case of delivery of a defective product, in which case you can ask for a replacement or a refund. If the return/replacement is due to proven defectiveness of the product, the costs of sending the new product or refunding your money are borne by the Company. It is pointed out that the Company is liable for compensation in the event of a lack of an agreed capacity or the existence of a real defect if this has been caused by its fault as defined in articles 534 et seq. of the Civil Code.

iii. In case you wish to exchange the product for another or change the size. Within 14 days of receiving the product, you can exchange the product you received for another one of equal value to the price you have already paid or with an additional price if you wish. It is pointed out that any damage suffered by the product during its return to us is solely your responsibility. In addition, there is no possibility to change the products on offer.

In the above case, for the first return of a product in order to exchange it with others, the return costs are borne by the Company, while the customer bears the shipping costs of the new order, which amount to 3.70 euros, contact business at (+30) 2841 022898 to inform you about the courier company through which you must send the product to be returned in order for the above charge to apply.

Please note that a product can only be returned once at the Company’s expense. Any additional returns are at the customer’s expense.

1. iv. Returns are not accepted under any circumstances on baptism items, discount items, modified items and special orders, as long as they do not contain a defect or error

1. In case you wish to exercise the right of withdrawal from the transaction.
You have the right to return the product without reason and request the payment of the price you paid within fourteen (14) days of receipt of the product pursuant to Law 4624/2019. Receipt is considered to be the day you or a third party indicated by you acquired physical possession of the products. In the event that with the same order you purchased several products that were delivered separately, the day of receipt is considered the day you received the last product.

The right of withdrawal is exercised by submitting the corresponding withdrawal form that you will find here or another document with corresponding content and submitting it electronically to the email papadakis-mm@hotmail.com. After sending the relevant form, the Company will inform you immediately by e-mail about the receipt of the withdrawal statement.

By exercising the right of withdrawal, you are obliged to return the product to us, specifically to the address Konstantinou Palaiologou 3 and Kantanoleontos, 72100, Agios Nikolaos, Crete in the excellent condition in which it was delivered to you and within the same period we are obliged to return to you any sums you have paid us (returned product value and original shipping costs) using the same payment method you chose to make your original purchase.

We may withhold the refund of any monies you have paid to us until we have received the product to be returned or until you have provided us with clear and undisputed evidence that you have sent it safely (whichever occurs first).

It is pointed out that you are not entitled to withdrawal in the cases of 3IB of Law 4624/2019 and in any other case provided for by the law or this in accordance with the law. In particular, based on this you do not have a right of withdrawal for the offer products.

You also do not have a right of withdrawal for baptism items when the Company has ordered and already received from its suppliers the ordered products, as well as when the ordered products need manufacturing and have proceeded to the production process and have been manufactured either partially or completely.